How to determine IP/VC 3540 serial number

Unanswered Question
Aug 28th, 2007

Dear All,

is there any way to determine serial number of chassis and part/serial numbers of installed modules for IP/VC 3540 ? According to http://www.cisco.com/en/US/products/hw/video/ps1870/products_administration_guide_chapter09186a00804fc976.html (Table 2-3 "Board Basic Tab Elements") on this tab 3540 provides some serial numbers. Does this tab contain information about chassis and all modules ? May be someone can provide a screenshot ? Our company trying to pay for shared support for 3540 owned by our customer and we need to know all about customers device.


Thanks in advance,

Kirill

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
gmarogi Mon, 09/03/2007 - 08:46

I think you have to use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted.

k.korlyakov Mon, 09/03/2007 - 20:41

Unfortunately this tool does not support IPVC. Anyway, thanks a lot, Gabriel.

Actions

This Discussion