cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
395
Views
5
Helpful
4
Replies

Intercom History on 7941 SCCP v 8.3.1

Tim Smith
Level 4
Level 4

On the new firmware above there is a 4th option under the "directories" button on the phone.

It is Intercom history. Anyone have any info on it? and secondly can you suppress its appearance?

Thanks,

Tim

4 Replies 4

Rob Huffman
Hall of Fame
Hall of Fame

Hi Tim,

This new addition to the Call History Directory is to support the built-in Intercom capabilities available in CCM 6.x. Have a look;

Intercom Call History

Allows you to view the most recent intercom calls.

From this A-Z Phone feature Guide;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide09186a00805f165d.html

Intercom

The Intercom feature allows a user to place a call to a predefined target (phone). The called destination auto-answers the call in speakerphone mode with mute activated. This sets up a one-way voice path between the initiator and the destination, so the initiator can deliver a short message, regardless of whether the called party is busy or idle.

To ensure that the voice of the called party is not sent back to the caller when the intercom call is automatically answered, Cisco Unified Communications Manager implements whisper intercom. Whisper intercom provides only one-way audio from the caller to the called party. The called party must manually press a key to talk to the caller.

From these CCM 6.x release notes;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/6_0_1/601cmrn.html#wp45652

Hope this helps!

Rob

ah.. cool thanks Rob.

Doesnt look like we can turn it off then. It is on a 4.1(3) system!

Cheers,

Tim.

Hi Tim,

Yes, this seems like a pretty cool addition for sure. I wouldn't even attempt to turn it off. Just let your users know that this is for future services. Probably won't be too much of a bother for anyone :)

Take care Tim,

Rob

Anonymous
Not applicable

In case you are still seeking to remove this: CSCsk99117

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: