We are designing a system for a customer with CCM 5.1 and IPCC Express 4.5. They have a separate SQL server with a database a couple of databases, DB1 and DB2. These databases contain the phone number information for customers (DB1), and employees (DB2). If a call comes in, IPCC needs to query the databases and if the ANI of the caller is in DB1 or not found, route the call to QueueA. If the ANI of the caller is in DB2, route the call to QueueB.
Can this be done with IPCC Express 4.5 Enhanced? Or, do we need Premium?
Are there any issues with this?