I have several callcenter agents that I have removed from IPCC and from CCM, but they still show up in the Historical Reporting software.
Every trace of the users are gone: Deleted user accounts/ Removed from jtapi group/Removed from IPCC software as inactive agents.
They do not show up in the IPCC software as agents that I can add to a group only in the Historical Reporting piece.
They do not show up when a report is ran but they are still listed for a supervisor to add to the Parameter Setting.
Anyone know how to permanently remove theses?