911 alert

Unanswered Question
Aug 28th, 2007
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Hi all,


I have a 911 monitor program that polls our CM v4 and we are moving to CM v5 my problem is that the database is fairly inaccessible in v5.


I read Developing Cisco IP Phone Services in the hope that I could configure a service to listen for the number sequence "start" 9 1 1 "connect" and hit a webserver to handle the alerting.


I could not find how to do this anywhere in my book. Is it not possible to make the phone listen for a key combination and trigger a service or is it just not covered in the book. The book was very good about explaining menus and softkeys but I need the key combo 911 to be my trigger.


Thanks,

~Mike

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msabir Tue, 08/28/2007 - 12:28
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Using CallManager's JTAPI API, you can start monitoring for 911 calls, and you can find out who has made a call and when. You can also push out a text and/or audio message to a group of phones with the phone display indicating who has called 911. This will be a small custom app that would work on CCM 4/5/6. If I have some free time, may be I should write and post it.

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