I have a 911 monitor program that polls our CM v4 and we are moving to CM v5 my problem is that the database is fairly inaccessible in v5.
I read Developing Cisco IP Phone Services in the hope that I could configure a service to listen for the number sequence "start" 9 1 1 "connect" and hit a webserver to handle the alerting.
I could not find how to do this anywhere in my book. Is it not possible to make the phone listen for a key combination and trigger a service or is it just not covered in the book. The book was very good about explaining menus and softkeys but I need the key combo 911 to be my trigger.