cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
248
Views
3
Helpful
2
Replies

Call Handler - Changing owner produces error

snooter
Level 1
Level 1

I have a particular call handler that really isn't anything fancy. Standard reroutes the call and closed plays a greeting.

However, I created a Distribution Group so I could have muliple people be able to login to the Greetings Admin and change the greeting. I've got this setup for other call handlers already, but when change the Owner/Owner type on this particular handler and then attempt to call it, I get: "Sorry this system is temporarily unable to complete your call"

When I change the Owner/Owner Type back to any single user/subscriber, it works just fine.

I've deleted and recreated the CH as well as the groups now a few times. Still no go.

Anyone got any ideas?

2 Replies 2

mrmccann
Cisco Employee
Cisco Employee

Sounds like a bug. What version of Unity are you running?

Defect CSCec53192 matches the problem you describe; it existed in Unity 4.0(3), and it is resolved in Unity 4.0(3)SR1 and later.

Mike

Running Unity 4.0(2)

Thanks for the info, I'll check that out!

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: