Cisco IP Voice Media Streaming App Errors: kDownloadMOHFileFailed

eug-c · ‎08-29-2007

Hi,

Anyone knows what is this error? I'm getting alot of MOH errors.

Thanks,

Eugene

Event Type: Error

Event Source: Cisco IP Voice Media Streaming App

Event Category: None

Event ID: 3

Date: 8/29/2007

Time: 9:00:53 PM

User: N/A

Computer: CM2

Description:

Error: kDownloadMOHFileFailed - Download request failure.

File Name: SampleAudioSource.ALAW.wav

App ID: Cisco IP Voice Media Streaming App

Cluster ID: StandAloneCluster

Node ID: 1.1.1.1

Explanation: The TFTP download request failed.

Recommended Action: Validate the TFTP IP address in the database and that the file exists..

mchandak · ‎08-29-2007

Can you check the IP Address under the Service Parameters for IP Voice Media Streaming Application and confirm that it is a valid IP. To do the same go to CCMAdmin page, Service | Service Parameters | Select CallManager | From service list, select IP Voice Media Streaming Application. Once the page loads, hit on Advanced button and here you should see the TFTP Server info mentioned, it should either be 127.0.0.1 or point to the server which has TFTP Server service running.

If the above is valid, then check the TFTP Server to see if the file exists at C:\Program Files\Cisco\TFTPPath\MOH folder.

Hope this helps

eug-c · ‎08-29-2007

Thanks for your reply.

I have verified that IP address is 127.0.0.1 for all TFTP servers.

Also I have copied all files in the MOH directory from the primary TFTP server to the other TFTP servers.

Is there anything else I can check?

Thanks,

Eugene

mchandak · ‎08-30-2007

Did you reset the MoH Server after that ? If this does not solve the issue, please enable Detailed IP Voice Media Streaming App traces and attach the lastest one to this post

lpannacci · ‎09-12-2007

Hi Eugene,

I'm encountering the same problem with a server running CM 4.2(3)sr2b. I have 2 subscribers with active IP voice media streaming service and from one of them I receive lot of "download request failure" error messages. I checked the tftp server IP address and directory and they are ok.

Did you find a solution?

Thanks,

Lucia

eug-c · ‎10-03-2007

Hi, I seem to be getting this error only in one of my subcriber but it seems that this error is not causing any problem. MOH is still working fine.

I was given this link, maybe you can try out the checks:

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K17784258

HTH,

Eugene