We are experiencing an issue that we would like to trace. The issue is when a call is placed to a 7911 phone and it is not answered it supposed to roll to another 7911. Everything works fine if no one is on the second phone...if that phone is in use the call that is placed to the original phone will go to a fast busy after the 4 rings. I would like to trace this but I am not sure how to collect the information with RTMT. I am familiar with the trace feature in 4.X but have never been able to success see traces on the CCM 5.X platform.
Here is the scenerio...15448 CFNA/Busy to 15449..if 15449 is in use the call to 15448 will ring 4 times then go to fast busy...I have selected the phone for a trace under the Serviceability page.