Extension Mobility

Unanswered Question
Aug 29th, 2007
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We have installed Extension Mobility on out 7940 & 7912 Phones. Whave created the Device and Device user profiles.

The good part is Extension Mobility is working and the user is able to log in , call as per the profile that he is supposed to do and then log out.

The bad part is , after the user logs out, all external incoming calls to this extension does not go through. However incoming calls from other internal extensions, outgoing calls all work fine.

Can any one please help me??

This has happened at 2 of my customers. At one place we hace Call Manager 5.1 & at another 4.1

Please help

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gogasca Wed, 08/29/2007 - 12:04
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You may check CSS of the GWs to see if they reach that partition of the DN in the EM User Profile.

gsriraman Thu, 08/30/2007 - 19:06
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Dear Gogasca,

The sitaution is like this

We have the Following Partitions:


Local Access

Nation Access

Internation Access

Voice Mail



Intercom ( Withing Office)

Members(Intercom, Voice Mail & EXT-MOB)

Local Access (Within Mumbai City PSTN Access)

(Members Intercom, Local Access, Voice Mail & EXT-MOB)

National ( Within India PSTN Access)

(Members Intercom, Local Access, National, Voice Mail & EXT-MOB


(Members Intercom, Local Access,National , International Voice Mail & EXT-MOB


Intercom Partition & Intercom CSS

Please help

richardpierce Fri, 02/08/2008 - 09:06
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I am experiencing the exact same fault. Did you ever find a fix for this fault?




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