SMDI Voice Mail Integration

Unanswered Question
Aug 29th, 2007
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WE have installed the Call Manager 4.1(3) and this is being integrated with a non CISCO (ITS Telecom VME Pro) Voice mail box.


As suggested by Cisco, we hace connected the RS-232 Port and FXS Ports for communication.


The incoming Calls are landing on the Voice Mail Box i.e " Welecome to XXX company, if you know the extension please didal now or dial 9 for operator". However when we dial the extension, th box disconnects.


The VME Pro vendor states that reaon for this is the Router or the FXS Card or the Call Manager is not able to send the Flash signal.


Can anyne tell me what is this supposed to be and how I go about this


Regards

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gogasca Wed, 08/29/2007 - 11:59
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How are these FXS ports are integrated with CCM ?

Via a Cisco IOS router, 6624..?

MGCP, H323 ?

Let us know

gsriraman Wed, 08/29/2007 - 22:31
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Dear Friend,


The Gateway Router is Cisco 3825-V/K9. It has 2 E1 PRI + 4 Port FXS Ports (VIC-4FXS).


We are using MGCP.


We have a Call Manager Publisher & Subcriber MCS Servers.


The instruments are 7940 & 7912 , 300 of them put together


Regards

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