Attendant Console showing question marks

Answered Question
Aug 29th, 2007

I am having a hard time identifying the underlying cause for the AC application showing a question mark for the line status. This is happening off and on, on several users desktops.

I have this problem too.
0 votes
Correct Answer by gogasca about 9 years 3 months ago

Any NAT or Firewall between the stations and the TCD server (CCM)?

Try restarting TCD service or AC service (CCM 5.x and higher)

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Correct Answer
gogasca Wed, 08/29/2007 - 17:08

Any NAT or Firewall between the stations and the TCD server (CCM)?

Try restarting TCD service or AC service (CCM 5.x and higher)

Anthony Holloway Wed, 08/29/2007 - 18:22

Yes NAT and Firewall, the ACs are at several remote locations while the cluster is in a central site.

but there was never a problem before, and all of the sudden this is happening OFF and ON.

I rebooted the PCs, but that didn't help. Tonight I will reboot the CCM Pub/Sub cluster and report back.

Just wondering what would cause this.

tomkir Wed, 09/12/2007 - 06:44

Did the reboot of the CCMs work? I am also having a similar problem with the unknown status for the speed dials and user lists.

I upgraded to new servers running CCM 4.3 and while Attendant worked properly on 4.1 even the Cisco techs are unable to resolve at this point.

Chris Deren Wed, 09/12/2007 - 10:01

Did you reinstall the AC application with the version that is bundled with CM 4.3?

At least check if the versions are the same.

Chris

tomkir Wed, 09/12/2007 - 10:25

All versions are current. Even unloaded the old versions as an attempt

Anthony Holloway Wed, 09/12/2007 - 10:09

actually yes, the reboot has solved the problem.

Also, I had another cluster with the same issue, and I just bounced the TCD service and that fixed it.

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