08-29-2007 12:47 PM - edited 03-14-2019 11:17 PM
I am having a hard time identifying the underlying cause for the AC application showing a question mark for the line status. This is happening off and on, on several users desktops.
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08-29-2007 05:08 PM
Any NAT or Firewall between the stations and the TCD server (CCM)?
Try restarting TCD service or AC service (CCM 5.x and higher)
08-29-2007 05:08 PM
Any NAT or Firewall between the stations and the TCD server (CCM)?
Try restarting TCD service or AC service (CCM 5.x and higher)
08-29-2007 06:22 PM
Yes NAT and Firewall, the ACs are at several remote locations while the cluster is in a central site.
but there was never a problem before, and all of the sudden this is happening OFF and ON.
I rebooted the PCs, but that didn't help. Tonight I will reboot the CCM Pub/Sub cluster and report back.
Just wondering what would cause this.
09-12-2007 06:44 AM
Did the reboot of the CCMs work? I am also having a similar problem with the unknown status for the speed dials and user lists.
I upgraded to new servers running CCM 4.3 and while Attendant worked properly on 4.1 even the Cisco techs are unable to resolve at this point.
09-12-2007 10:01 AM
Did you reinstall the AC application with the version that is bundled with CM 4.3?
At least check if the versions are the same.
Chris
09-12-2007 10:25 AM
All versions are current. Even unloaded the old versions as an attempt
09-12-2007 10:09 AM
actually yes, the reboot has solved the problem.
Also, I had another cluster with the same issue, and I just bounced the TCD service and that fixed it.
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