CCM 4.0 and hunt group settings

D0nprintup_2 · ‎08-29-2007

I have a question about hunt groups and the way they work.

First if I have the following hunt list with these ext.

0001

0002

0003

0004

0005

Now I create a P of 8888. Now when someone calls 8888 and I have the option Top down. It will start calling 0001 and work its way down and stop at 0005 correct? Its not going to cycle back to 0001.

Now if I put in ext 0006 and had that forward to 8888, that would get the call back at 0001 and create a loop.

I was under the impression that where ever it starts in the hunt list, and it gets to the end or back to the begining (If its circular) it stops and the caller will hear busy.

Am I right to assum this?

Thank you

Don

gogasca · ‎08-29-2007

Now I create a P of 8888. Now when someone calls 8888 and I have the option Top down. It will start calling 0001 and work its way down and stop at 0005 correct? Its not going to cycle back to 0001.

[G] Yes both.

Now if I put in ext 0006 and had that forward to 8888, that would get the call back at 0001 and create a loop.

[G] No, when an extension is member of a LineGroup doesnt follow Call Forward settings. In 4.1 we create CFNA and CFB option in the HuntPilot itself.

For this you may create simple CF rules in the extensions.

HTH