We are currently having problems with config archive management jobs. We have over 500 devices discovered in Ciscoworks, all appears to be working well apart from the config archive management.
No config archives have been successful.
Ciscoworks is running the following:-
Common Services 3.0.5
Campus Manager 4.0.8
All config management synch jobs fail with the following error:-
*** Device Details for wao-acc37-ew3-1 *** Protocol ==> Unknown / Not Applicable
CM00139 Could not archive config Cause: Action: Verify that device is managed and credentials are correct. Increase timeout value, if required.
No CLI Output for this job
I have seen similar issues previously discussed on this forum, but can find no way of getting round this solution.
I have increased timeouts as discussed in other topics.
All device credentials are set in Common Services--> Device Credentials--> Device Management. Primary username & password, enable password and SNMPv2 RO/RW community strings. There are no firewalls between the management station and the devices.
I've enabled debugging in archive management logging and can include a snapshot of the log file if required.
Is this a known issue that has been addressed by a previous patch, or am I missing something obvious.
I would appreciate any advice on this.
You need to run this command:
C:\Progra~1\CSCOpx\MDC\bin\ccraccess -addResource RME_DCMA Configurations Custom D:\RMEConfig "" archive_dir
Then restart dmgtd. That should get config archive working again.