IPCCX Scripting

Answered Question
Aug 30th, 2007

I am trying to write a script that will automatically send callers to voice mail if no agents are logged in. I know I have to do a DB Read from somewhere but I'm not sure where to get the info on whether or not an agent is logged in.

Thanks in advance for your assistance.

Correct Answer by arcaidy76 about 9 years 5 months ago

Base your "if" statement on the output of the "get reporting statisic". Check out the script and see if it helps.

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timmektrakarn Thu, 08/30/2007 - 10:20

You can use the Get Reporting Stat for the CSQ IPCC Express, look for Logged-In Reources and if 0 do a Call Transfer to the voicemail extension. There is no need to do a DB Read.

3tciscosupport Thu, 08/30/2007 - 12:52

Thanks. I'v never used the Get Reporting Stat before. Do I just use an "IF" statement with the resulting variable?

Correct Answer
arcaidy76 Thu, 08/30/2007 - 20:05

Base your "if" statement on the output of the "get reporting statisic". Check out the script and see if it helps.

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