08-30-2007 07:37 AM - edited 03-14-2019 01:14 AM
I am trying to write a script that will automatically send callers to voice mail if no agents are logged in. I know I have to do a DB Read from somewhere but I'm not sure where to get the info on whether or not an agent is logged in.
Thanks in advance for your assistance.
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08-30-2007 08:05 PM
Base your "if" statement on the output of the "get reporting statisic". Check out the script and see if it helps.
08-30-2007 10:20 AM
You can use the Get Reporting Stat for the CSQ IPCC Express, look for Logged-In Reources and if 0 do a Call Transfer to the voicemail extension. There is no need to do a DB Read.
08-30-2007 12:52 PM
Thanks. I'v never used the Get Reporting Stat before. Do I just use an "IF" statement with the resulting variable?
08-30-2007 08:05 PM
08-31-2007 07:45 AM
That's perfect! Exactly what I am trying to do. Thank you very much.
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