cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
635
Views
0
Helpful
4
Replies

IPCCX Scripting

3tciscosupport
Level 1
Level 1

I am trying to write a script that will automatically send callers to voice mail if no agents are logged in. I know I have to do a DB Read from somewhere but I'm not sure where to get the info on whether or not an agent is logged in.

Thanks in advance for your assistance.

1 Accepted Solution

Accepted Solutions

Base your "if" statement on the output of the "get reporting statisic". Check out the script and see if it helps.

View solution in original post

4 Replies 4

timmektrakarn
Level 1
Level 1

You can use the Get Reporting Stat for the CSQ IPCC Express, look for Logged-In Reources and if 0 do a Call Transfer to the voicemail extension. There is no need to do a DB Read.

Thanks. I'v never used the Get Reporting Stat before. Do I just use an "IF" statement with the resulting variable?

Base your "if" statement on the output of the "get reporting statisic". Check out the script and see if it helps.

That's perfect! Exactly what I am trying to do. Thank you very much.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: