MWI is not working properly

Answered Question
Aug 30th, 2007
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Hello all,

We have a new installation for CCM4.1(3) and Unity 4.0(5).we have 2 Partitions :Phones_PT and Unity_PT and 2 CSS : Internal_CSS and NA_CSS . All the IP phones directories belong to Phones_PT and MWI ON and OFF belong to Unity_PT.Both Partitions Phones_PT and Unity_PT are added to Internal_CSS and NA_CSS.All the IP phones are having NA_CSS and MWI ON and OFF are associated to Internal_CSS.We have an issue with MWI. With this configuration MWI is not working properly , the light can not go ON or OFF even we can check the messages from the phones and we can dial the MWI ON and OFF from the phones and the light goes ON and OFF. If we change the Phones partition to None and keep the other entire configuration as it is, MWI works properly. Is there some one who has an idea why this is happening? Thanks.

Correct Answer by Adam Thompson about 9 years 9 months ago

Check the CSS that your Vm ports are in. Make sure that whatever CSS they have assigned to them includes the Phones_PT.

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Correct Answer
Adam Thompson Thu, 08/30/2007 - 11:04
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Check the CSS that your Vm ports are in. Make sure that whatever CSS they have assigned to them includes the Phones_PT.

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