MoH poor quality (crackly S's)

Answered Question
Aug 30th, 2007

Hi,

We get a professional company to record a message for MoH. The file we get is a wav 44,100Hz 16bit mono and sounds good when played through media player on a PC.

The resulting encoded files from our Cisco Unified CallManager 4.2 box sound Ok except for the pronunciation of 's' which sounds awfully crackly. This is for both the 711 ulaw and alaw files (our box uses the 711 ulaw).

Is this a common phenomena, or does anyone know of a way to fix the problem? The crackly 's' is so bad we are thinking of no longer using the MoH facility.

Thanks.

I have this problem too.
0 votes
Correct Answer by rob.huffman about 9 years 3 months ago

Hi Justin,

This is a fairly common problem, have a look at the excellent answers from Gonz @ Cisco Systems in this thread (especially this clip "The best recommended method is to record the audio with the parameters - 16-bit PCM sampled at 16 KHz");

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dde7d40/0#selected_message

Hope this helps!

Rob

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Correct Answer
rob.huffman Fri, 08/31/2007 - 04:42

Hi Justin,

This is a fairly common problem, have a look at the excellent answers from Gonz @ Cisco Systems in this thread (especially this clip "The best recommended method is to record the audio with the parameters - 16-bit PCM sampled at 16 KHz");

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dde7d40/0#selected_message

Hope this helps!

Rob

justin111 Tue, 09/04/2007 - 21:50

I got our messages on hold company to send us their recordings in 8kHz 8-bit (the format our system is using), so CallManager doesn't have to compress it and it sounds really good now.

justin

rob.huffman Wed, 09/05/2007 - 04:30

Hi Justin,

Thanks for posting back with your results :) 5 points for your good work and sharing this info for others to use!

Take care and enjoy the tunes while you are on Hold,

Rob

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