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Problem with CAR!

hoanghiep
Level 1
Level 1

‎08-30-2007 11:10 PM - edited ‎03-13-2019 04:25 PM

Hi all,

My company use CCM4.1 for phone system. We use CAR tool for reporting. But recently we have a problem with this tool: when login to the site (https://CCM-SVR/art), it gives us an error message: [LDAP Access Error. Contact System Administrator.]. Could anyone give me some advices on this?

Thanks and regards,

hoanghiep

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4 Replies 4

gogasca
Level 10
Level 10

‎09-02-2007 02:35 PM

Are you using DCD or AD integration?

Have you already reinstall the plugin?

0 Helpful

hoanghiep
Level 1
Level 1
In response to gogasca

‎09-02-2007 03:46 PM

I've tried to install the Customer Directory Configuration Plugin (for AD integration) but the installation failed and we currently use DCD, I've already reinstalled the CAR plugin but it didn't work.

0 Helpful

vjemin
Level 1
Level 1
In response to gogasca

‎09-18-2007 12:49 PM

Hi, I have the same problem.

I have upgraded CCM to 4.1(3) and after that I can get logon screen, but when I write previously username and password I got:

[LDAP Access Error. Contact System Administrator.]

I am using AD integration.

0 Helpful

Abdulbaseer Mohammed
Level 4
Level 4
In response to vjemin

‎09-28-2007 09:49 PM

the problem is your user. try re seting that user after the upgrade or if you can delete and re create.

Thanks,

Baseer.

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