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Voice mail Access problem

okanlawon.ayodeji
Level 1
Level 1

‎08-31-2007 05:21 AM - edited ‎03-14-2019 11:19 PM

users cant access voice mail when the message button on their phones are pressed. what should I do?

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4 Replies 4

Rob Huffman
Hall of Fame
Hall of Fame

‎08-31-2007 05:45 AM

Hi Okanlawon,

Is this CCM or CME?

Rob

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okanlawon.ayodeji
Level 1
Level 1

‎09-01-2007 02:43 AM

Rob, this is CCM.

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Rob Huffman
Hall of Fame
Hall of Fame

‎09-01-2007 08:05 AM

Hi Okanlawon,

In CCM, on the Voicemail Pilot Config Page have you checked this checkbox?

-Make this the Default Voice Mail Pilot for the system-

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080232450.shtml#wiz5

Have a look at the examples in this excellent Guide;

Unified CallManager Voice Mail Interactive Voice Network Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f8b7b.shtml#step3

Hope this helps!

Rob

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okanlawon.ayodeji
Level 1
Level 1
In response to Rob Huffman

‎09-01-2007 11:06 AM

Rob, this is an excellent documentation. I will look at it and see how I can solve my problem.

Many thanks.

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