08-31-2007 05:21 AM - edited 03-14-2019 11:19 PM
users cant access voice mail when the message button on their phones are pressed. what should I do?
08-31-2007 05:45 AM
Hi Okanlawon,
Is this CCM or CME?
Rob
09-01-2007 02:43 AM
Rob, this is CCM.
09-01-2007 08:05 AM
In CCM, on the Voicemail Pilot Config Page have you checked this checkbox?
-Make this the Default Voice Mail Pilot for the system-
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080232450.shtml#wiz5
Have a look at the examples in this excellent Guide;
Unified CallManager Voice Mail Interactive Voice Network Configuration Example
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f8b7b.shtml#step3
Hope this helps!
09-01-2007 11:06 AM
Rob, this is an excellent documentation. I will look at it and see how I can solve my problem.
Many thanks.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community
