Unanswered Question
Aug 31st, 2007

Hi, hope anyone can help, does Unity come with an inbuilt IVR?

I have this problem too.
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lindborg Fri, 08/31/2007 - 14:01

Depends on what you mean by IVR - Unity does come with a fully featured audio text capability which can get you pretty far for most applications. You can get a feel for what you can/can't do in this doc:


But if you're looking to pull dynamic information from remote databases and TTS out custom strings to callers and such, then you'll have to get a dedicated IP IVR application.

norm.trees Mon, 09/03/2007 - 01:15

Hi this looks promising,Thanks for your help & link,

all I need to do is to get callers to have some basic options,

for example, say 1 - 5,

press 1 for a persons voice mail,

press 2 for a different persons voice mail,

press 3 to speak to another persons extension (also to go to voice mail if not answered)

press 4 or hold to go to the operator.

From reading the doc, looks like this may be possible as I dont need any database retrieval etc. Does this sound feasible?




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