DNIS based Screen Pop

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Aug 31st, 2007
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I am trying to create a screen pop in the desktop administrator that will alert our agents of the orginal called number. We are using a Auto attendant that then transfers into our ICD. We want the agents to know who was called so they can use the correct greeting.

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tstanik Thu, 09/06/2007 - 09:15
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The Get Session Info step shows the "Original Destination ID". This field should contain the "original" DNIS number for the call as it is passed by JTAPI to the Apps server.


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