Unable to access voicemail via Unity

Unanswered Question
Aug 31st, 2007

We have a couple users who are having problems with accessing their voicemail from the phone. We use Unity 4.2 integrated with Exchange. The message arrives in the Exchange mailbox and the MWI light briefly lights on the phone and then goes out. It is like the message is being forwarded to a folder, but it is not. It stays in the Inbox. But when you call voicemail from the phone, it says there are no messages. Any ideas. The two people experiencing this are on different Exchange systems. As far as I know, only two out of over 5000 users are having this problem.

I have this problem too.
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arcaidy76 Fri, 08/31/2007 - 12:37

Is the message still in the inbox, but showing up as read? If so, is there another application accessing the message when it enters the mainbox? Do they users have a BlackBerry?

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