I have a few sites where users are complaining that after answering an inbound call no Hold softkey is available. This does not happen all the time only a couple of times a day. These sites use multiple shared lines. We are on 4.1.3es94
I was wondering if the "maximum number of calls" setting could have an effect on this but my understanding is that this setting is per device so even if you have a call on a line that shows up on 15 phones it should only subtract one call from the available call pool. Then again I may be on the completely wrong track. What would cause the Hold soft key to not apear sporadically?