CTI OS Agent Desktop and IP Phone Login...

Answered Question
Aug 31st, 2007

Hi all,

Is there any way to use IP Phone Login or anything similiar to log agents into the Skill Groups via the handset if/when the CTIOS Toolkit desktop is not available? (Computer problems etc...)

We're using IPCC Enterprise 7.1(4).

Thanks

I have this problem too.
0 votes
Correct Answer by Chris Deren about 9 years 3 months ago

The IP Phone Agent service is only supported with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to IP Phone Agent, so you'll need to contact them for it.

HTH,

Chris

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Correct Answer
Chris Deren Sun, 09/02/2007 - 08:36

The IP Phone Agent service is only supported with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to IP Phone Agent, so you'll need to contact them for it.

HTH,

Chris

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