CTI OS Agent Desktop and IP Phone Login...

Answered Question
Aug 31st, 2007
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Hi all,


Is there any way to use IP Phone Login or anything similiar to log agents into the Skill Groups via the handset if/when the CTIOS Toolkit desktop is not available? (Computer problems etc...)


We're using IPCC Enterprise 7.1(4).


Thanks

Correct Answer by Chris Deren about 9 years 8 months ago

The IP Phone Agent service is only supported with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to IP Phone Agent, so you'll need to contact them for it.


HTH,


Chris

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Correct Answer
Chris Deren Sun, 09/02/2007 - 08:36
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The IP Phone Agent service is only supported with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to IP Phone Agent, so you'll need to contact them for it.


HTH,


Chris

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