CCM 6.0 + CUE 3.01 CTI-Route Point is not registerd

Unanswered Question

Current setup:

CCM: CM6.0.1.2004-4

CUE: AIM module, 3.01

Task completed so far

1. AXL web service activated

2. CTI RP for VM added

3. 6 CTI ports added

4. Add a Application User and add them CTI Route-Point and CTI Ports enable rights


1. CTI route point "not registered" status as shown on CM

2. CTI Port is registered

3. JTAPI subsystem registered

I reboot the CCM and the CUE module. No change.

I can import Users from the CCM.

Any Idee what I can do?

Thanks David

I have this problem too.
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rick_ikari_2 Tue, 11/13/2007 - 00:08

I have the same issue, in my scenario the 6 cti port and the cti route point dont register... but from the cue web interface i can import users and i see the 6 cti port in "cti port" menù. do you solve the issue?

ualex Mon, 11/19/2007 - 11:08


I had an issue like that with CCM 5 and CUE 3.1.1.

It resolved after restarting the CUE.



jawwadsalahuddin Tue, 01/24/2012 - 12:50

Hello all,

Yes I faced the same problem CTI Route Point was not registered however CTI Ports were Registered. Reloaded CUE and it got registered.

Thank you and Regards,



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