CCM 6.0 + CUE 3.01 CTI-Route Point is not registerd

david.raasch · ‎09-01-2007

Current setup:

CCM: CM6.0.1.2004-4

CUE: AIM module, 3.01

Task completed so far

1. AXL web service activated

2. CTI RP for VM added

3. 6 CTI ports added

4. Add a Application User and add them CTI Route-Point and CTI Ports enable rights

Problems:

1. CTI route point "not registered" status as shown on CM

2. CTI Port is registered

3. JTAPI subsystem registered

I reboot the CCM and the CUE module. No change.

I can import Users from the CCM.

Any Idee what I can do?

Thanks David

Rob Huffman · ‎09-01-2007

Hi David,

Have a look at these threads that both speak to this issue;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddd4fde/1#selected_message

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Expert%20Archive&topic=Voice%20and%20Video&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddce05e/40#selected_message

Hope this helps!

Rob

david.raasch · ‎09-02-2007

Hi,

sorry but both link didn`t resolve my issue.

I couldn`t understand why the CTI Ports are registered, but the CTI-Route Point not. For me both will be triggered by the JTAPI User.

David

rick_ikari_2 · ‎11-13-2007

I have the same issue, in my scenario the 6 cti port and the cti route point dont register... but from the cue web interface i can import users and i see the 6 cti port in "cti port" menÃ¹. do you solve the issue?

ualex · ‎11-19-2007

Hi.

I had an issue like that with CCM 5 and CUE 3.1.1.

It resolved after restarting the CUE.

HTH,

Alex

jawwadsalahuddin · ‎01-24-2012

Hello all,

Yes I faced the same problem CTI Route Point was not registered however CTI Ports were Registered. Reloaded CUE and it got registered.

Thank you and Regards,

Jawwad