CUPS Server Installation Issue

Unanswered Question
Sep 3rd, 2007


I have CCM 5.1.2b and I am trying to install the Cisco Unified Presence Server. The installation fails at the security configuration.

I have put the correct CCM hostname, IP Address and security password but the security configuration continues to fail.

I also tried resetting the security passowrd on the CCM using the command "set password security" and made sure I am entering it correctly on the Presence but the security configuration fails as well.

I appreciate any help in this issue,

Remarks: The CUPS is version 1.0.3


I have this problem too.
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torsten.brink Mon, 09/03/2007 - 23:14

Hello m-haddad,

did you already configured the "application server" feature in the callmanager web-administration?

You have to go to /ccmadmin/ click on System/Application Server. Click Add and Choose the following options:

Application Server Type: Cisco Unified Presence Server


Good luck...



m-haddad Tue, 09/04/2007 - 04:18

Hello Torsten,

First thanks for the feedback. I have already added the server under the application servers. However, when I choose Cisco Unified Presence Server all I get is enter the host name. There is no place to enter the IP address of the server???

On the event logs when I try to join the CUPS to the CCM node I get " Incorrect password for sftpuser from"

Any ideas,


m-haddad Tue, 09/04/2007 - 08:32


Any ideas are really appreciated. I am stuck in this stage for two days and I need to proceed.


BABARCHE Mon, 09/24/2007 - 08:42


Did you find any answer to your problem ?

I'm facing the same situation trying to install CUPS6.0.



m-haddad Mon, 09/24/2007 - 10:04


Yes I solved the issue. When I was resetting the security password I was getting the message " Password reset was unsuccessfull" I was reading it as successfull.

What I had to do is to use the recovery procedure to recover the security password and reset it. Then I was able to complete the installation successfully.

Let me know if this helps,

Appreciate your rating,


iwearing Fri, 02/08/2008 - 03:46


Was it possible to add the IP address of the CUPS on the CUCM application or must a hostname be used.

I have a similar install and wish to install CUPS using IP address.



m-haddad Fri, 02/08/2008 - 09:22


When I did my install I used an external Windows DNS. I created the host name and tried to ping the CUPS hostname from the CCM which was successfull.

I don't think using a hostname would be an issue.

Hope this helps,


iwearing Mon, 02/11/2008 - 03:55

Thanks for the update. I was hoping to use an IP address instead of the Hostname.


regraxpto Tue, 05/06/2008 - 07:11


same problem here.. I'm trying to install CUPS6.0(2) with CUCM 5.0.

I'm getting an error: "failed to get trusted peer validation..."

already tried the "application server" feature in the callmanager web-administration with hostname an IP address

Best regards


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