- Gold, 750 points or more
I have a CallManager Express system with an ISDN BRI link to the PSTN via British Telecom (United Kingdom).
Incoming calls from national numbers do not include the leading zero needed to return calls in the Calling-Station-Id field.
For example, a call from a user with the number 02082363200 is presented with a Calling-Station-Id of 2082363200.
I normally get around this by using a translation rule to prepend the zero to the calling number.
However, although this works for calls to the phone the leading zero does not get sent to the Call Connector software running on the user PC with the result that Call Connector cannot pop the appropriate record within Outlook.
Does anyone know of any settings within Call connector to solve this problem? (or any other way of resolving it?)