Power Controller reports power Imax error detected...

dmorassut-sbi · ‎09-04-2007

Does anyone know what this means?

Here's the complete log (the err-disable and then re-enabling of the port):

001798: Aug 31 17:49:19.809: %ETHCNTR-3-LOOP_BACK_DETECTED: Keepalive packet loop-back detected on FastEthernet0/14.

001799: Aug 31 17:49:19.809: %PM-4-ERR_DISABLE: loopback error detected on Fa0/14, putting Fa0/14 in err-disable state

001800: Aug 31 17:49:20.813: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/14, changed state to down

001801: Aug 31 17:49:21.817: %LINK-3-UPDOWN: Interface FastEthernet0/14, changed state to down

001802: Aug 31 17:49:21.817: %TB-5-TRUST_DEVICE_LOST: cisco-phone no longer detected on port Fa0/14, port set to untrusted.

001803: Sep 4 11:32:34.594: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa0/14: Power Controller reports power Imax error detected

001804: Sep 4 11:33:01.831: %ILPOWER-3-CONTROLLER_PORT_ERR: Controller port error, Interface Fa0/14: Power given, but link is not up

001817: Sep 4 16:03:11.558: %LINK-5-CHANGED: Interface FastEthernet0/14, changed state to administratively down

001818: Sep 4 16:03:13.618: %LINK-3-UPDOWN: Interface FastEthernet0/14, changed state to down

001819: Sep 4 16:03:17.758: %LINK-3-UPDOWN: Interface FastEthernet0/14, changed state to up

001820: Sep 4 16:03:18.758: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/14, changed state to up

001821: Sep 4 16:03:21.850: %TB-5-TRUST_DEVICE_DETECTED: cisco-phone detected on port Fa0/14, port trust enabled.

Thanks,

Dennis

szahid · ‎09-04-2007

Which platform is it and software version ? And what type of POE devices are in use. We have seen this issue in the past because of ESD ( Electro Static Discharge ) specially seen in the IP phones when they are used with the headsets. One thing you can try is to remove the headset ( if one is being used ) and see if the phone powers up. The message itself is complaining about the fact that more power is being drawn then the port can allow.

dmorassut-sbi · ‎09-04-2007

Thanks for your help. Not sure if a headset is attached, but I'll check. As for the other questions, here you go:

3550-02-pwr#sh ver

Cisco Internetwork Operating System Software

IOS (tm) C3550 Software (C3550-I5Q3L2-M), Version 12.1(19)EA1a, RELEASE SOFTWARE

(fc1)

Compiled Tue 09-Dec-03 03:21 by yenanh

Image text-base: 0x00003000, data-base: 0x0080DDAC

ROM: Bootstrap program is C3550 boot loader

3550-02-pwr uptime is 27 weeks, 1 day, 20 hours, 34 minutes

System returned to ROM by power-on

System restarted at 18:16:42 AST Sun Feb 25 2007

System image file is "flash:c3550-i5q3l2-mz.121-19.EA1a/c3550-i5q3l2-mz.121-19.E

A1a.bin"

cisco WS-C3550-24-PWR (PowerPC) processor (revision D0) with 65526K/8192K bytes

of memory.

Processor board ID CAT0731R0W8

Last reset from warm-reset

Bridging software.

Running Layer2/3 Switching Image

Ethernet-controller 1 has 12 Fast Ethernet/IEEE 802.3 interfaces

Ethernet-controller 2 has 12 Fast Ethernet/IEEE 802.3 interfaces

Ethernet-controller 3 has 1 Gigabit Ethernet/IEEE 802.3 interface

Ethernet-controller 4 has 1 Gigabit Ethernet/IEEE 802.3 interface

24 FastEthernet/IEEE 802.3 interface(s)

2 Gigabit Ethernet/IEEE 802.3 interface(s)

The password-recovery mechanism is enabled.

384K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address: 00:0D:BD:1D:C0:80

Motherboard assembly number: 73-8100-07

Power supply part number: 341-0029-02

Motherboard serial number: CAT07300GS7

Power supply serial number: LIT0721006U

Model revision number: D0

Motherboard revision number: A0

Model number: WS-C3550-24PWR-SMI

System serial number: CAT0731R0W8

Configuration register is 0x10F

3550-02-pwr#sh power inline

Interface Admin Oper Power Device Class

(Watts)

---------- ----- ---------- ------- ------------------- ----------

Fa0/1 auto off 0.0 n/a n/a

Fa0/2 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/3 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/4 auto off 0.0 n/a n/a

Fa0/5 auto off 0.0 n/a n/a

Fa0/6 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/7 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/8 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/9 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/10 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/11 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/12 auto off 0.0 n/a n/a

Fa0/13 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/14 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/15 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/16 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/17 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/18 auto off 0.0 n/a n/a

Fa0/19 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/20 auto on 6.3 Cisco IP Phone 7970

Fa0/21 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/22 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/23 auto on 6.3 Cisco IP Phone 7960 n/a

Fa0/24 auto off 0.0 n/a n/a