IVR Scripting help

shamudra2000 · ‎09-05-2007

Dear All,

I have configured the IP IVR 4.5 with default Script (aa.aef) & working fine. But I want to edit or make a new script as following requirement:

In default, it says that, press 1 for desired extension, 2 for name & 0 for operator.

How can I make it 'If you know your desired extension please dial now or press 0 for the operator assistance.? I need not 1 for extensio & 2 for name & also want to remove # after dialing extension?

Could anyone help me how to make the script like these?

Abdulbaseer Mohammed · ‎09-19-2007

In simplicity its tough to get around that. There is a way I had hard time.

you can use 0 for operator any time. need # to confirm your input or you can have time out and only take what they input intime and you may get rid of #.

Good luck.

Baseer.