09-05-2007 04:57 AM - edited 03-14-2019 01:15 AM
Dear All,
I have configured the IP IVR 4.5 with default Script (aa.aef) & working fine. But I want to edit or make a new script as following requirement:
In default, it says that, press 1 for desired extension, 2 for name & 0 for operator.
How can I make it 'If you know your desired extension please dial now or press 0 for the operator assistance.? I need not 1 for extensio & 2 for name & also want to remove # after dialing extension?
Could anyone help me how to make the script like these?
09-06-2007 12:36 AM
09-06-2007 05:17 AM
Hi Dear,
Thanks a lot for ur reply.
your script is not working. It is not playing welcome prompt. when I call any ext. it goes to operator. could u pls. check & send it again?
09-06-2007 09:17 PM
Let me know which codec you are using for IPCC and send e the required wav files then only i can edit the script.
09-07-2007 04:36 AM
I have IP IVR 4.5 with CCM 5.0 cluster. I have recorded 5 .wav files:
?AAWelcome.wav
?AAMainMenu.wav
?AAExntOutofService.wav
?AAInvalidExtn.wav
?AABusyExtn.wav
I have the CRS editor. I have already modified by deleting # option after dialing any extension. But, I did not find the option to remove 1 for extension dial & 2 for name dial. I want to use configure like, dial directly extension or 0 for operator.
Could you pls. help me, in script where I can find the option & modify? or send me a customized script?
Do I need any more .wav file?
Pls. help me asap?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide