Agent Phone is Ringing

Unanswered Question
Sep 5th, 2007

When an Agent Phone is ringing (because of the select resource Step), what does the user must hear? Ring back? It is a way to control that?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
sadbulali Tue, 09/11/2007 - 10:13

Yes, To resolve this issue,Set up a Send H225 User Info Message service parameter for Cisco CallManager service in CallManager. Perform the following steps:

In Cisco CallManager Administration, select Service > Service Parameter.

Select the correct server from the drop-down list.

Set the service to Cisco CallManager.

In the Send H225 User Info Message field, under the Cluster Wide Parameters (Device - H323) section, select H225 Info for Ring Back.

Reset the H.323 voice gateway.

After completing this procedure, the caller hears ring back when the agent phone is ringing.

lpezj Mon, 11/19/2007 - 07:19


What the caller hears when the agent phone is ringing is the Network Music on Hold set up on the IPCC Express CTI Ports.

So, If you would like to change this behaviour you would change the NEtwork MoH of those CTI Ports or create a specific Device Pool for the CTI Ports where you will be able to change the Network MoH.

Hope this helps,

Juan Luis


This Discussion