Agent Phone is Ringing

aalejo · ‎09-05-2007

When an Agent Phone is ringing (because of the select resource Step), what does the user must hear? Ring back? It is a way to control that?

sadbulali · ‎09-11-2007

Yes, To resolve this issue,Set up a Send H225 User Info Message service parameter for Cisco CallManager service in CallManager. Perform the following steps:

In Cisco CallManager Administration, select Service > Service Parameter.

Select the correct server from the drop-down list.

Set the service to Cisco CallManager.

In the Send H225 User Info Message field, under the Cluster Wide Parameters (Device - H323) section, select H225 Info for Ring Back.

Reset the H.323 voice gateway.

After completing this procedure, the caller hears ring back when the agent phone is ringing.

aalejo · ‎09-11-2007

Using MGCP gateway. Already found the answer, Thanks

kc4ixi · ‎11-19-2007

How did you resole this for an mgcp gateway?

I have the same issue I would like to fix.

Thanks!

lpezj · ‎11-19-2007

Hi,

What the caller hears when the agent phone is ringing is the Network Music on Hold set up on the IPCC Express CTI Ports.

So, If you would like to change this behaviour you would change the NEtwork MoH of those CTI Ports or create a specific Device Pool for the CTI Ports where you will be able to change the Network MoH.

Hope this helps,

Juan Luis