Agent monitoring

Unanswered Question
Sep 6th, 2007

Express premium 4.0(5)Build 042. I cannot monitor certain agents. No audible, same NIC's, same PC's, I updated NIC driver, reprogrammed agent in CM. Any ideas welcome,,please help?

I have this problem too.
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thomasarun Thu, 09/06/2007 - 21:28

Go to Desktop administrator -->voip monitor check whether the particular phone is showing or not.

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