Express premium 4.0(5)Build 042. I cannot monitor certain agents. No audible, same NIC's, same PC's, I updated NIC driver, reprogrammed agent in CM. Any ideas welcome,,please help?
Check Desktop Admin to ensure the phone is enabled for desktop monitoring. If the agents use 7941/61s check that the phone "Span to PC" option is enabled; it is disabled by default.
I am having the same issues as the person above. I can monitor about 28 people, but there are 3 that i cant hear anything. Same NIC's, all the settings are the same in call manager, and VOIP monitoring is enabled on the desktop administrator.
Learn, share, save
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
