Express premium 4.0(5)Build 042. I cannot monitor certain agents. No audible, same NIC's, same PC's, I updated NIC driver, reprogrammed agent in CM. Any ideas welcome,,please help?
Check Desktop Admin to ensure the phone is enabled for desktop monitoring. If the agents use 7941/61s check that the phone "Span to PC" option is enabled; it is disabled by default.
I am having the same issues as the person above. I can monitor about 28 people, but there are 3 that i cant hear anything. Same NIC's, all the settings are the same in call manager, and VOIP monitoring is enabled on the desktop administrator.
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