Cisco ACS SE "set ip" Error: Cannot set new NIC configuration.

Answered Question
Sep 7th, 2007
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I get the error "Error: Cannot set new NIC configuration." when I try to set the ACS SE ip address.

When I re-imaged the Appliance and tried to do an initial setup, the ip address didn't stick after the reboot and went back to the default.

I have gone through NetPro and it seems this is a common problem. One person resolved it by re-imaging the Appliance but that didn't work for me.

Anybody there with a solid solution? I am using NIC 1 FYI.


Correct Answer by Jagdeep Gambhir about 9 years 8 months ago


Please make sure that ACS SE is connected to a working Ethernet connection before setting

or changing the IP address of your ACS SE.



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Overall Rating: 5 (1 ratings)
Jagdeep Gambhir Thu, 02/21/2008 - 05:32
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What is the model no. ? Did you try above mentioned steps ?



ducnv_isphn Thu, 02/21/2008 - 18:06
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thanks JG, my ACS is 1113, v4.1, I change ip, but when i have changed, ACS reset to default, when i back it have erro "can not reconfiguration new NIC card"


mauramir Tue, 02/26/2008 - 15:52
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I have exactly the same error, I've re-imaged the appliance serveral times even with a 4.0 disk and got the same results. It's a 1113, everytime it reboots it looses the IP Address. I've tried both NICs, with cable plugged and unplugged with no luck.

Thanks for your input.

fargier Wed, 02/27/2008 - 02:51
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I have an open case on TAC. It's a really issue. I have a first workaround yesterday from cisco to enter in BIOS and shut and no shut NIC, but it's don't working anymore.

This issue is going on development...

mauramir Wed, 02/27/2008 - 08:46
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Yeap, my guess is it has something to do with BIOS since it's weird the only thing that shows up when you boot the appliance is

Press (spacebar) to upgrade BIOS.

If you press the spacebar it doesn't do anything.

When you try to re-image the appliace it doesn't show up the options. The only way is connecting a Monitor and Keybord.

I'm doing RMA.


fargier Fri, 02/29/2008 - 04:07
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It's not necessary to do RMA. I already do that, and issue is the same.

TAC are working on it. There is currently no workaround.

I have an opened TAC.

mauramir Fri, 02/29/2008 - 08:43
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I've found another conversation and found bug


Hope they can solve it soon.

ducnv_isphn Fri, 02/29/2008 - 18:42
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I have done following JG (Re-Image and sure that NIC is connected to the my coputer or switch port) and i set ip OK


mulhollandm Sat, 09/27/2008 - 02:11
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we had the same problem so after some tinkering we re-applied the old ip settings, rebooted and then treid the new IP and it worked

hope this helps

nehakulsum Wed, 01/28/2009 - 00:48
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Hi Fargier,

Could you please let us know if you have any info from TAC on this.

Thanks in advance.




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