Hello there - I have a queue that is setup and am just looking for ways to minimize the number of abandonded calls or at least minimize the way that Cisco is reporting the abandoned calls. After doing some investigation, I have found that the calls make it into the queue, and then before an agent is selected to take the call the client will hang up causing an abandoned call. Is there any way to tell Cisco not to report the call as abandonded if the call was not in the queue for a certain amount of time or something like that? We are running IPCC version 4.04. I read that there is a timer that can be modified in version 7 but we are far away from moving to that version so if anyone may know of a setting that can be modified to adjust that I would like to hear what you have found. Thanks.
I have this problem too.