IP Communicator can't dial out but can receive calls

Unanswered Question
Sep 7th, 2007

I have a person in India logged into our VPN using IP Communicator. We can call him but he can't call out. Everytime he dials he gets a busy signal and an error message that says NO CTL Installed and Error Updating Location. Any suggestions?

I have this problem too.
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bwilmoth Thu, 09/13/2007 - 13:52

Are you using CCME or CCM?

Check if the IP communicator files are installed in the tftp server.

Do you have the .cnf.tlv for the IP Communicator (IPC) in the TFTP server?

For CCM refer to this link for troubleshooting Ip communicator


For CME.


Check this configuration for enabling the remote phone in CCME



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