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CTIOS dial pad reports "Unknown call manager failure on operation"

Jason Aarons
Level 6
Level 6

‎09-09-2007 10:19 AM - edited ‎03-14-2019 01:16 AM

Trying to use the Dialpad in CTIOS to call out, I get a pop-up with CTI Warning at top with message "IPCC error 20999, Call Manager. Unknown call manager failure on operation" in CTIOS Desktop.

What logs can I look at? Is this a JTAPI issue with ICM talking to CallManager?

The Agent can receive calls in queue, just can't use the dial pad to dial out.

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Not applicable

‎09-14-2007 05:50 AM

I think you are hitting with the bug:CSCsb58357

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