call manager: outside dial tone

marco.biondo · ‎09-10-2007

Hy all,

i want to change the outside dial tone from the current 0 to 9.

I have "0!"route pattern for routing offnet calls. I canghed it to "9!" but i had no tone on pressing 9.

Can you help me?

Rob Huffman · ‎09-10-2007

Hi Marco,

Check your 9@ Route Patterns for this setting;

Provide Outside Dial Tone

Check this check box to provide outside dial tone. To route the call in the network, leave the check box unchecked.

From this CCM 4.1.3 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed685.html#wp1023973

Hope this helps!

Rob

Majdi Harb · ‎09-10-2007

Hi Marco,

in addition to Rob's excellent post, i would add another possible cause, you may have a possible match pattern starting with 9, so once u dialed 9, CCM will wait until it matches available possibilities.

go to dial plan report to find these possible patterns.

hth

/majdi

marco.biondo · ‎09-11-2007

Hy,

Dial plan report helped me. there was another pattern starting with 9!!

thank you very much,

Marco

Majdi Harb · ‎09-11-2007

Hi Marco,

nice to hear this ws resolved.

good luck..

please remember to rate helpful posts

/majdi