bwilmoth Fri, 09/14/2007 - 12:49
User Badges:
  • Silver, 250 points or more

CSD1 :First CSQ to which the call or the leg was queued.Null if the call or the leg was not queued.

CSD2:Second CSQ to which the call or the leg was queued, if applicable.Null if the call or the leg was queued to less than two CSQs.


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_technical_reference_chapter09186a0080193c79.html#98680


vsirpuram Mon, 09/17/2007 - 07:25
User Badges:

Thank you. I do have this documentation.

Sorry if i did not put my question in properway.My question is how can a Q has primary CDS=-1 and then have csd1 a value.

Does that mean that the call directly goes to CSD1.what would this scenario be.


Thanks.

jsailers Wed, 11/07/2007 - 15:55
User Badges:

I believe this scenario occurs when the call was never answered by an agent.


According to the database schema mentioned above, primaryCSD has this definition:

CSQ that handled the call or the leg. Null if the call or the leg was not handled by an agent.


This would be consistent with an abandoned call, or a call where the script marked the call as handled, but dequeued and sent somewhere else (like voicemail).


Actions

This Discussion