Unanswered Question
Sep 10th, 2007

Hi ,

I was wondering what does it mean if primarycsd =-1 and csd1 and csd2 exsist in db_cra database.

I have this problem too.
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vsirpuram Mon, 09/17/2007 - 07:25

Thank you. I do have this documentation.

Sorry if i did not put my question in properway.My question is how can a Q has primary CDS=-1 and then have csd1 a value.

Does that mean that the call directly goes to CSD1.what would this scenario be.


jsailers Wed, 11/07/2007 - 15:55

I believe this scenario occurs when the call was never answered by an agent.

According to the database schema mentioned above, primaryCSD has this definition:

CSQ that handled the call or the leg. Null if the call or the leg was not handled by an agent.

This would be consistent with an abandoned call, or a call where the script marked the call as handled, but dequeued and sent somewhere else (like voicemail).


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