Since installing LMS 2.5 I've had this issue, which never occurred on our previous version of CiscoWorks. LMS 2.5 is installed on a brand new server - it isn't upgraded over our previous setup.
Issue: Campus Manager > Topology Services > Network Views > VTP Views > [ourVTPdomain] (Right-click) Display View
Previously I've spent a number of hours arranging the devices in the above view to suit my preferences. I always save the view continuously while arranging the devices so I don't have to start again. The problem is, whenever the server is restarted for any reason all my settings seem to get lost somehow and the view reverts to the default, unconfigured hierarchical view.
This has happened to me so often that I located the preferences files (NMSROOT\campus\etc\users\<myloginname> and copied them into a different folder in the hope that this would solve the problem. But it hasn't! I'm nearly ready to tear my hair out. When I copied the "user.preferences" file and the "nnn.xml" file back into the directory above I STILL got the default view as if I'd never changed the configuration.
I'd really be grateful if anyone could shed any light on what is causing this issue and how to resolve it because I find the visual representation of my network useful, but not the amount of time I have to waste redoing the layout every time there's a server restart.
Yours in desperation,
[Late Edit]: I've just discovered that if I remove the "user.preferences" file from the above directory I don't get an error message - which I assume means that the app isn't even looking at my preferences file!!