How to log out IPCC agents automatically

ccoid · ‎09-11-2007

Hi,

Is there a way to logout agents automatically at a certain time?

Lets say every day at midnight, I want to logout any agents that might be logged in in a certain queue.

Is that possible?

thanks

smahbub · ‎09-17-2007

Agent Current State Prevents Making Call If the agent is in a Work Ready, Work Not Ready, or Available state, the agent must first go to Not Ready before the agent logs out. Either modify Desktop_Settings.cfg to match the agent desk setting in Configure ICM, or change the agent desk setting in configure ICM.

We have script written to look for how many agents are logged in, try new script.

Abdulbaseer Mohammed · ‎09-18-2007

If this is ICM and your single goal is to logout users on a daily basis then:

In ICM setup the inactivity logout

AW/Config Manager/Tools/Desktop settings and apply this desktop to your desired agents.

you can setup CSQ or resource for inactivity logoout as well.

Thanks,

Baseer.