- Silver, 250 points or more
I wanted to get a second opinion, for some reason I thought using the CAD Monitoring/Recording as long as your
PC running the Agent Software was plugged into the back of the phone and depending on phone model made sure you configurd to "Span to PC Port" was enabled that it would push the voice stream to a remote IPCC Voip Monitoring Server even if that is a remote branch phone/agent resides across a WAN and the VOIP Monitor Server resides centrally.
Not sure why I thought that because after closer reading you have to have a VOIP Monitor Server local to each remote location with Agents that require that funcionality because it has to be able to track the MAC Address?
Can someone verify this is the case for me?