Firmware issue on 7960 stuck

Answered Question

I have a phone that is stuck stating tftp file not found.


The files it is looking for are


TFTP Error from 172.16.11.7 requesting CTLSEP0003E3C44D23.tlv : File does not exist

TFTP Error from 172.16.11.7 requesting SEP0003E3C44D23.cnf.xml : File does not exist

TFTP Error from 172.16.11.7 requesting SIP0003E3C44D23.cnf : File does not exist

TFTP Error from 172.16.11.7 requesting MGC0003E3C44D23.cnf : File does not exist

TFTP Error from 172.16.11.7 requesting XMLDefault.cnf.xml : File does not exist

TFTP Error from 172.16.11.7 requesting SIPDefault.cnf : File does not exist

TFTP Error from 172.16.11.7 requesting MGCDefault.cnf : File does not exist

TFTP Error from 172.16.11.7 requesting CTLSEP0003E3C44D23.tlv : File does not exist


I need to get it back to P00303020214


I have tried to reset back to factory using the 123456789*0# and no luck.


I have changed the OS79XX.TXT file to read P00305000600


Anything I can do to get this phone back online?


Thanks

Correct Answer by gogasca about 9 years 8 months ago

Can you try downloading a newer firmware.

Looks like an older one (unsigned)

Download the latest one in CC0 and update tftp-server flash and load 7960-7940

then recreate cnf-files.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 3 (1 ratings)
Loading.
gogasca Tue, 09/11/2007 - 14:14
User Badges:
  • Green, 3000 points or more

Are you using CCM ?

Which protocol ? (SCCP, SIP, MGCP)

The phone is already configured in CCM db?


paolo bevilacqua Tue, 09/11/2007 - 14:26
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

Hi,


configure an ephone with correct mac and type, factory reset, and if the sccp files per configured load are available on the router, the phone will upgrade.


hope this helps, please rate post if it does!

paolo bevilacqua Tue, 09/11/2007 - 14:56
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

Do again "term mon" and "debug tftp events" and will see which files the phone is requesting but not getting.

4d09h: TFTP: Looking for CTLSEP0003E3C44D23.tlv

4d09h: TFTP: Looking for SEP0003E3C44D23.cnf.xml

4d09h: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 0, size 902 for process 71

4d09h: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 71

4d09h: TFTP: Looking for P00303020214.loads

4d09h: TFTP: Looking for P00303020214.sbn


paolo bevilacqua Wed, 09/12/2007 - 11:18
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

Beside this being old firmware, you have not configured tftp-server commands properly as mentioned before. This is the cause of the TFTP request not getting a reply from router (Opened ....)


Hope this helps, please rate post if it does!

Phone is stuck with universla application loader and tftp file cannot be found. Below are the lines from the router. I have DHCP pointing at the router using option 150. All other phones work and reboot fine.


tftp-server flash:P00403020214.bin

tftp-server flash:P00305000301.sbn

tftp-server flash:P00303020214.bin

tftp-server flash:S00103020002.bin

tftp-server flash:P00503010100.bin


telephony-service

load 7910 P00403020214

load 7960-7940 P00303020214




Correct Answer
gogasca Tue, 09/11/2007 - 15:09
User Badges:
  • Green, 3000 points or more

Can you try downloading a newer firmware.

Looks like an older one (unsigned)

Download the latest one in CC0 and update tftp-server flash and load 7960-7940

then recreate cnf-files.

paolo bevilacqua Thu, 09/13/2007 - 03:40
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

Hi,


I don't see the .loads file in tftp-configuration. Until you make all the files correctlu available, you will have problems.


I use 8.0(7) wuth the telecaster phones.

Actions

This Discussion