Solved: Firmware issue on 7960 stuck

tyoungbauer · ‎09-11-2007

I have a phone that is stuck stating tftp file not found.

The files it is looking for are

TFTP Error from 172.16.11.7 requesting CTLSEP0003E3C44D23.tlv : File does not exist

TFTP Error from 172.16.11.7 requesting SEP0003E3C44D23.cnf.xml : File does not exist

TFTP Error from 172.16.11.7 requesting SIP0003E3C44D23.cnf : File does not exist

TFTP Error from 172.16.11.7 requesting MGC0003E3C44D23.cnf : File does not exist

TFTP Error from 172.16.11.7 requesting XMLDefault.cnf.xml : File does not exist

TFTP Error from 172.16.11.7 requesting SIPDefault.cnf : File does not exist

TFTP Error from 172.16.11.7 requesting MGCDefault.cnf : File does not exist

TFTP Error from 172.16.11.7 requesting CTLSEP0003E3C44D23.tlv : File does not exist

I need to get it back to P00303020214

I have tried to reset back to factory using the 123456789*0# and no luck.

I have changed the OS79XX.TXT file to read P00305000600

Anything I can do to get this phone back online?

Thanks

gogasca · ‎09-11-2007

Can you try downloading a newer firmware.

Looks like an older one (unsigned)

Download the latest one in CC0 and update tftp-server flash and load 7960-7940

then recreate cnf-files.

View solution in original post

gogasca · ‎09-11-2007

Are you using CCM ?

Which protocol ? (SCCP, SIP, MGCP)

The phone is already configured in CCM db?

tyoungbauer · ‎09-11-2007

Using CCME

Using SCCP

I have deleted it from the database.

Thanks

paolo bevilacqua · ‎09-11-2007

Hi,

configure an ephone with correct mac and type, factory reset, and if the sccp files per configured load are available on the router, the phone will upgrade.

hope this helps, please rate post if it does!

tyoungbauer · ‎09-11-2007

I added the ephone and mac and then tried the reset

123456789 and so on and same result?

paolo bevilacqua · ‎09-11-2007

Do again "term mon" and "debug tftp events" and will see which files the phone is requesting but not getting.

tyoungbauer · ‎09-11-2007

4d09h: TFTP: Looking for CTLSEP0003E3C44D23.tlv

4d09h: TFTP: Looking for SEP0003E3C44D23.cnf.xml

4d09h: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 0, size 902 for process 71

4d09h: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 71

4d09h: TFTP: Looking for P00303020214.loads

4d09h: TFTP: Looking for P00303020214.sbn

paolo bevilacqua · ‎09-12-2007

Beside this being old firmware, you have not configured tftp-server commands properly as mentioned before. This is the cause of the TFTP request not getting a reply from router (Opened ....)

Hope this helps, please rate post if it does!

tyoungbauer · ‎09-11-2007

Phone is stuck with universla application loader and tftp file cannot be found. Below are the lines from the router. I have DHCP pointing at the router using option 150. All other phones work and reboot fine.

tftp-server flash:P00403020214.bin

tftp-server flash:P00305000301.sbn

tftp-server flash:P00303020214.bin

tftp-server flash:S00103020002.bin

tftp-server flash:P00503010100.bin

telephony-service

load 7910 P00403020214

load 7960-7940 P00303020214

gogasca · ‎09-11-2007

Can you try downloading a newer firmware.

Looks like an older one (unsigned)

Download the latest one in CC0 and update tftp-server flash and load 7960-7940

then recreate cnf-files.

tyoungbauer · ‎09-12-2007

I have tried a number of downloads and no luck. Anyone have a link to good firmware code for thsi 7960 on a CCME running

Software Version 12.3(14)T2 / CME 3.3

paolo bevilacqua · ‎09-13-2007

Hi,

I don't see the .loads file in tftp-configuration. Until you make all the files correctlu available, you will have problems.

I use 8.0(7) wuth the telecaster phones.